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Support processes questions

  • Submitting a Feature Request

    Overview The article details the process to submit a feature request for Kayako. Information You can submit the feature request by opening a Contact Us Process after a feature request As soon as your ...

  • Restoring a Deleted Element in Kayako

    Overview Unfortunately, restoring deleted elements in Kayako is not currently possible. Although, under special circumstances, the customers can get a full backup of their database from which they can...

  • Welcome to Kayako Support

    As noted in our communication sent to you July 3, 2019, we are going live with our enhanced support system for Kayako customers effective Monday July 8th, 2019 UTC. You will be able to submit your sup...