Troubleshooting Visibility Issues with Card Wizard

Introduction:

Experiencing visibility issues with the Card Wizard can be frustrating, affecting the quality of output on plastic cards. This guide provides steps for agents to troubleshoot and resolve these issues, ensuring clear and legible prints every time.

Steps for Troubleshooting:

1. Adjust Print Quality Settings:

   • Direct the user to open the Card Wizard software and navigate to 'Settings' or 'Preferences'.
   • Locate and select the 'Print Quality' option, choosing the highest quality available.
   • Advise the user to save the changes and attempt printing a test card to assess improvement.

2. Check for Software Updates:

   • Guide the user to the 'Help' or 'About' section within the Card Wizard software.
   • Instruct them to look for and select 'Update' or 'Check for Updates'.
   • If an update is found, encourage following the prompts to install, potentially resolving any software-related issues affecting visibility.

3. Ensure Proper Card Stock:

   • Confirm that the user is using the correct type and quality of plastic card recommended for the Card Wizard. Poor-quality or incompatible card stock can result in visibility issues.

4. Consult Technical Support:

   • If the issue persists despite following the above steps, suggest reaching out to technical support. There may be a hardware issue with the Card Wizard device requiring professional assessment or repair.

Conclusion:

By following these troubleshooting steps, most visibility issues with the Card Wizard can be resolved, ensuring high-quality, legible prints on plastic cards. Agents should remind users to regularly check for software updates and use the recommended card stock to prevent future issues.