Introduction: Experiencing visibility issues with the Card Wizard can be frustrating, affecting the quality of output on plastic cards. This guide provides steps for agents to troubleshoot and resolve...
Introduction Forgetting your password is a common issue, but resetting it is a simple and secure process. Whether you've forgotten your password or just want to update it for security reasons, follow ...
Introduction: Efficiently managing your calls and opportunities is crucial for maintaining a streamlined sales process. Our CRM system allows you to log calls and directly attach them to specific oppo...
Overview Working on building integration with Kayako? Visit our developer portal to learn Kayako API, SDK, and other developer resources With API you can perform many actions that are not available th...
Overview This article addresses the possibility of including the CC recipients in the automatic replies that Kayako sends using placeholders. Information At the moment, it is not possible to includ...
Overview This article provides troubleshooting steps to address the issue with replies sent by customers to a conversation via email. Resolution Navigate to Administration > Channels > Email. Check if...
Overview HTML meta tags are useful for SEO (Search Engine Optimization). Some customers may request to change the meta tags included by default in Help Center articles. Notes: Meta tags are automatica...
Overview When a URL is included in a Macro, the URL does not display a clickable link, instead, it appears as raw text. This KB article will guide you through the process of having a link active/click...
Overview This article provides information on reports and KQL in Kayako Classic. Information Kayako Query Language (KQL) was a reporting query language we developed for running reports with Kayako C...
Overview This article provides information for when you are having trouble connecting Facebook with your Kayako instance. Information It is quite possible that the issue is not Kayako specific and i...