Overview This article provides step-by-step instructions on updating the Organization name for users within a specific Organization. This may be required when the Organization name changes company-wid...
Overview By default, the ticket's status gets changed to Open only if a customer replies. This article provides the detail on why the Status of a Completed conversation doesn't get changed to Open whe...
Overview While Kayako does not natively offer an 'On-hold' status to use with a timer, it is possible to set up different variations of this functionality by leveraging Automation in Kayako through di...